Streamlining Public Service Operations through 311 CRM Technology

Hear about an implementation journey firsthand from a SeeClickFix 311 CRM customer.

Tuesday, April 22, 2025, at 1 p.m. CT (11 a.m. PT | Noon MT | 2 p.m. ET)

Attend the Live Webinar

Are you considering an investment in 311 CRM technology?

Before taking the leap, hear from an actual SeeClickFix 311 CRM customer about their experience implementing the solution and the impact it has had on their agency and community.

Register now for real-world insights on how a purpose-built 311 CRM solution can transform resident engagement and build community-wide trust in your department. Led by CivicPlus® experts, you’ll walk away from this session with the knowledge needed to:

Streamline service request workflows
Improve resident communication and engagement
Increase operational efficiency
Overcome common implementation challenges

Seeing is believing. Don’t miss this chance to see firsthand how SeeClickFix 311 CRM can enhance your operations and make a meaningful impact in your community.

Fill out the short form above to save your seat. See you there!

About the Hosts:

Elliot Olson

Implementation Consultant, CivicPlus

CivicPlus® Implementation Consultant II Elliot Olson specializes in our SeeClickFix 311 CRM product. Elliot joined CivicPlus seven years ago, starting on the Web Content team. Her background is in political science and public health, and she’s worked for both local and federal government.

Beyond her work on implementing 311 systems for local governments, Elliot is passionate about DEI efforts and has served on the CivicPlus Diversity, Equity, Inclusion, and Belonging committee for four years. In her free time, she loves to volunteer, read, and spend time with her family.

Angela Budde

Web Administrator, City of Key West

City of Key West Web Administrator Ang Budde manages the City of Key West’s online presence to ensure it’s a valuable resource for residents and visitors. She holds an Associates degree from the College of the Florida Keys and brings 27 years of experience with the City, offering both expertise and a deep understanding of the community’s needs. Ang focuses on improving digital resources and collaborating on IT projects to enhance internal tools and services. Having lived in Key West for 32 years, Ang blends creativity, technical expertise, and a down-to-earth style to support the City’s digital goals in her vibrant island community.

David Monroe

IT Director, City of Key West

City of Key West IT Director David Monroe-IT Director is a results-oriented technology professional with 29 years of experience. He holds a Bachelor’s degree in Computer Science and a Master’s degree in Business Administration. He has a proven ability to bridge the gap between business and technology. His passion for innovation and problem-solving comes from a unique blend of technical expertise and business acumen. Mr. Monroe is also a skilled communicator and collaborator, committed to improving processes and driving efficiency in today’s government setting.

Mike Turner

Deputy Director of Community Services, City of Key West

City of Key West Deputy Director of Community Service Mike Turner is a Florida native with a Business degree from the University of Florida, moved to Key West 20 years ago. After managing a finance company, he found his calling in public service and has been with the City for over 12 years. As Deputy Director of Community Services, Michael oversees Public Works, Parks and Rec, Facilities Maintenance, and Fleet. Known for his steady leadership and practical approach, he ensures city services run smoothly. His sense of humor reflects his down-to-earth style and commitment to getting things done.