# Citizen Request Management
How to Create a Multi-Channel Approach to Engage Your Multi-Generational Community
Reach every generation with the right message at the right time. See how SeeClickFix 311 CRM supports inclusive, transparent, and efficient resident engagement.
Get the eBook
From Gen Z to Baby Boomers, every generation has different communication preferences. Some prefer social media or text alerts, while others rely on direct mail or in-person meetings. To build a truly connected and engaged community, agencies must embrace a multi-channel strategy that reaches all residents — no matter their age or technology comfort level.
Download the eBook to learn how to reach all generations effectively and leverage the SeeClickFix 311 CRM to:
- Centralize resident-reported concerns and improve response times
- Prioritize urgent tasks and allocate resources efficiently
- Enhance trust through real-time, transparent communication
- Implement tailored outreach strategies, from TikTok to direct mail
Engage your community with a communication strategy that meets every generation where they are—start today.