Process Automation and Digital Services

People expect online experiences with their local government to rival those of the private sector and biggest brands. Bringing antiquated processes and paper forms online is no longer a nice-to-have, it’s a must.

Local governments need a flexible and powerful option for facilitating online resident self-service interactions that can enable staff to:

• Digitize documents
• Obtain electronic signatures
• Facilitate secure online payments
• Integrate systems and workflows

Use our software to help you deliver the services and experiences your community expects. With our Workflow and Automation software, the integrations and applications you build:

• Can be created and deployed quickly with nominal technical resources or knowledge
• Will be user-friendly and easy to navigate, improving current interfaces that may be poor or non-existent.
• Can centralize your processes and activities by interfacing with multiple host systems or utilizing APIs from your system of record.

Our low code application development tool means you or anyone in your organization can quickly and easily build and launch workflows and automation, even if your IT Department has limited bandwidth to support such requests. In addition, organizations that have IT and development teams have the full flexibility of developing custom integrations to further optimize our software’s capabilities.

Our workflow approvals functionality makes transactions for residents and staff easy. Automatically route requests and applications to stakeholders across your municipality for review and processing.

• Review and accept resident submissions
• Provide residents with access to their applications
• Simplify multi-department approval processes
• Set up conditional routing and notifications

Connect an approval workflow to any of our 160+ government form templates to launch and deliver online services in minutes, not months.