# Citizen Request Management
Simplify Workflows: Automation for Increased Efficiency
Streamline your operations with the power of automation. Automated workflows enhance team collaboration, improve communication across departments, and boost productivity, allowing you to get more done in record time.
Original Air Date: February 12, 2025
Watch the Recording
Efficiency is key, especially when it comes to serving your many residents. SeeClickFix 311 CRM’s configurable workflows and automated tasks help improve communication between departments, so your staff can respond faster and better serve your community.
Whether you’re new to our automated workflows or just want a refresher, watch this webinar to learn more about the several ways you can enable productivity, enhance team collaboration, and streamline your operations with SeeClickFix 311 CRM.
Speaker Bio
Elliot Olson
Implementation Consultant, CivicPlus
CivicPlus® Implementation Consultant II Elliot Olson specializes in our SeeClickFix 311 CRM product. Elliot joined CivicPlus seven years ago, starting on the Web Content team. Her background is in political science and public health, and she’s worked for both local and federal government.
Beyond her work on implementing 311 systems for local governments, Elliot is passionate about DEI efforts and has served on the CivicPlus Diversity, Equity, Inclusion, and Belonging committee for four years. In her free time, she loves to volunteer, read, and spend time with her family.