Why Your City Needs a 311 System — Roundtable

Watch this insightful roundtable webinar for ways to elevate community satisfaction and operational efficiency with purpose-built and integrated technology from CivicPlus®.

Original Air Date: March 11, 2025

Watch On-Demand

Local governments need to communicate effectively with their communities, but everything from communication challenges to operational inefficiencies gets in the way. The CivicPlus® SeeClickFix 311 CRM solution was purpose-built to empower positive interactions between residents and staff while streamlining workflows for more efficient resource allocation.

In our on-demand webinar, “Why Your City Needs a 311 System,” we explore innovative solutions that can help you overcome barriers and transform how you interact with residents. Addressing critical issues such as resident communication, service delivery, and data-driven decision-making, we share how our solution:

Improves resident communication via reliable text messaging
Provides a single space for services and information with a dedicated mobile app
Streamlines operations and saves resources using automated request management
Enhances collaboration by eliminating department silos
Leverages actionable data insights to drive new improvements

Fill out the form above to discover how the right technology solution can help enhance communication, boost operational efficiency, and increase community engagement and positive outcomes.

About the Speakers:

Portia Clark

City of Tuscaloosa 311 Manager

City of Tuscaloosa 311 Manager Portia Clark brings over 18 years of experience in customer service and 13 years dedicated to public safety. She brings a wealth of knowledge and expertise to her current role. Throughout her career, she has built a reputation for driving operational excellence, enhancing customer experiences, and leading teams in high-pressure environments. Portia’s deep understanding of public safety protocols, combined with a strong foundation in customer service, uniquely positions her to manage and lead effectively, ensuring that community members receive timely, efficient, and compassionate support.

Angela Budde

Web Administrator, City of Key West

City of Key West Web Administrator Ang Budde manages the City of Key West’s online presence to ensure it’s a valuable resource for residents and visitors. She holds an Associates degree from the College of the Florida Keys and brings 27 years of experience with the City, offering both expertise and a deep understanding of the community’s needs. Ang focuses on improving digital resources and collaborating on IT projects to enhance internal tools and services. Having lived in Key West for 32 years, Ang blends creativity, technical expertise, and a down-to-earth style to support the City’s digital goals in her vibrant island community.

David Monroe

IT Director, City of Key West

City of Key West IT Director David Monroe-IT Director is a results-oriented technology professional with 29 years of experience. He holds a Bachelor’s degree in Computer Science and a Master’s degree in Business Administration. He has a proven ability to bridge the gap between business and technology. His passion for innovation and problem-solving comes from a unique blend of technical expertise and business acumen. Mr. Monroe is also a skilled communicator and collaborator, committed to improving processes and driving efficiency in today’s government setting.

Mike Turner

Deputy Director of Community Services, City of Key West

City of Key West Deputy Director of Community Service Mike Turner is a Florida native with a Business degree from the University of Florida, moved to Key West 20 years ago. After managing a finance company, he found his calling in public service and has been with the City for over 12 years. As Deputy Director of Community Services, Michael oversees Public Works, Parks and Rec, Facilities Maintenance, and Fleet. Known for his steady leadership and practical approach, he ensures city services run smoothly. His sense of humor reflects his down-to-earth style and commitment to getting things done.

About the Host:

Elliot Olson

Implementation Consultant, CivicPlus

CivicPlus® Implementation Consultant II Elliot Olson specializes in our SeeClickFix 311 CRM product. Elliot joined CivicPlus seven years ago, starting on the Web Content team. Her background is in political science and public health, and she’s worked for both local and federal government.

Beyond her work on implementing 311 systems for local governments, Elliot is passionate about DEI efforts and has served on the CivicPlus Diversity, Equity, Inclusion, and Belonging committee for four years. In her free time, she loves to volunteer, read, and spend time with her family.